Quick Tip: Start a return, report an issue with your item, and explore available options in the My Orders section of your account.
At Innoveko, we take pride in offering thoughtfully curated home décor, furniture, lighting, and decorative accents. Customer satisfaction is important to us, and while we strive to ensure every order meets expectations, we understand that returns may sometimes be necessary. This policy outlines when and how returns and refunds can be processed.
General Return Policy
We accept returns on most eligible items within 30 days of delivery.
To qualify for a return:
- Items must be unused, undamaged, and in original condition
- All original tags, labels, manuals, and accessories must be included
- Items must be returned in their original packaging, or suitable protective packaging if the original is damaged
For products delivered in a disassembled or flat-packed condition, items must be returned in the same state. Assembled or partially used products may not qualify for a return.
Innoveko reserves the right to inspect all returned items before approving a refund or replacement. Final approval is subject to our quality assessment.
Non-Returnable Items
Due to the nature of certain products, the following items are non-returnable:
- Customized or personalized décor items
- Fragile decorative objects once opened or used (e.g., vases, sculptures, glass décor)
- Lighting products that have been installed or used
- Clearance, final sale, or heavily discounted items
- Gift cards, digital products, or promotional items
- Items marked as “Non-Returnable” on the product page
- Items purchased during special sales or promotional campaigns with specific return restrictions
We strongly recommend reviewing product descriptions, dimensions, materials, and care instructions carefully before placing an order.
Returns for Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please notify us within 48 hours of delivery.
To help us resolve the issue quickly, we may request photo or video evidence of the damage or defect before approving a return.
Depending on the situation, Innoveko may offer:
- A replacement of the same item
- A partial or full refund (subject to assessment)
- Store credit for future purchases
For approved damage or incorrect item claims, return shipping fees may be waived, but this is determined on a case-by-case basis.
How to Initiate a Return
To request a return, please follow these steps:
- Log in to your Innoveko account
- Navigate to the My Orders section
- Select the item you wish to return and choose a return reason
- Submit the return request and preferred refund method
- Wait for a confirmation email with return instructions
Depending on your location and return method, you may be required to:
- Drop off the package at an assigned courier partner location (charges may apply), or
- Schedule a pickup (availability varies by region)
⚠ Important: Innoveko does not accept in-person returns at its business or warehouse address. All returns must be processed through the official return system.
Return Shipping Fees & Deductions
- Return shipping charges may apply and will be deducted from the refund amount
- Shipping fees depend on product size, weight, and pickup location
- Original delivery fees and service charges are non-refundable
If the return is due to customer preference (e.g., change of mind, size/style mismatch), return shipping costs are the responsibility of the customer.
Innoveko reserves the right to refuse returns that do not meet eligibility criteria or apply a restocking fee where applicable.
Refund Process & Timeline
Once the returned item is received and inspected at our return facility:
- Approved refunds are processed to the original payment method or as store credit
- Refund processing typically takes 3–5 business days
- In some cases, bank processing may take up to 10–14 business days
Innoveko is not responsible for delays caused by banks, payment gateways, or third-party processors.
Order Cancellations & Return Reversals
If you wish to cancel a return request, you may do so from the My Orders section, provided the item has not yet been shipped back.
Once the return shipment is in transit or received, cancellation or reversal may not be possible.
Discretionary Returns & Exceptions
Certain return requests outside the standard policy may be reviewed at our discretion. Approval is not guaranteed and is handled on a case-by-case basis.
Innoveko reserves the right to decline any return that does not comply with this policy.
Need Assistance?
If you have questions regarding returns or refunds, please contact our support team at
📧 support@innoveko.com
We’re always happy to help and will do our best to respond promptly, though response times may vary during peak periods.