Delivery & Return
Free delivery available on 10000s of products. Choose a specific delivery date & time that suits you for an additional fee.
Delivery Options Overview
At Innoveko, we aim to make your shopping experience smooth from checkout to doorstep. We offer reliable and secure delivery options designed to suit different locations and preferences, ensuring your home décor items arrive safely and on time.
Once you place an order, our team carefully processes and packs each item to maintain quality during transit. Depending on your location and the products selected, delivery times and charges may vary. All available shipping options and estimated delivery timelines are clearly displayed during checkout so you can choose what works best for you.
Whether you’re ordering small decorative accents, wall art, or statement décor pieces, we partner with trusted logistics providers to ensure safe handling and timely delivery.
1. Place Your Order:
Browse our collection and place your order by selecting your preferred delivery option at checkout.
2. Order Confirmation:
After placing your order, you will receive a confirmation email with your order details.
3. Order Processing & Shipping:
Your order is carefully packed and dispatched. Tracking details will be shared once the shipment is on its way.
4. Delivery to Your Address:
Sit back and relax while your order is delivered to your selected address within the estimated timeframe.
Small items
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Standard delivery Get it in 3-5 working days |
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Orders over $100: All day delivery. Order anytime: |
FREE |
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Orders under $100: All day delivery. Order anytime: |
$5 |
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Weekday time slot from 12noon - 5pm. Order by 9pm. |
$10 |
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Next day delivery Get it next day, 7 days a week |
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All day delivery. Order by 9pm. |
$5 |
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Weekday time slot from 12noon - 5pm. Order by 9pm. |
$10 |
What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.
Large items
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Standard delivery Get it in 2 working days |
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All day Delivery from 7am - 8pm. Order anytime: |
Fromu$20 |
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Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime: |
From $35 |
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Next day delivery it next day on weekdays |
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All day delivery from 7am - 8pm. Order by 7pm: |
Fromu$30 |
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Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm: |
From $45 |
The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.
Exchange or Return of Goods
At Innoveko, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may request an exchange or return in accordance with our policy.
You may initiate a return or exchange request within 14 days of receiving your order, provided the product is unused, in its original condition, and in its original packaging. To be eligible, items must be returned with all accessories, tags, and protective materials intact.
We kindly ask customers to handle products with care. While opening the package and inspecting the item is permitted, products that show signs of excessive use, damage, or alteration may not be eligible for return or exchange.
Items Not Eligible for Return or Exchange
A product may not be accepted for return or exchange if:
The item is damaged due to misuse or improper handling
Original packaging, accessories, or parts are missing
Proof of purchase (order confirmation or invoice) is not provided
The product has been altered or used beyond inspection
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact our customer support team within 48 hours of delivery with clear photos and your order details. We will review the issue and arrange a replacement or refund as applicable.
Refund Process
Once the returned item is received and inspected, refunds will be processed within the timelines specified by applicable regulations. Refunds will be issued to the original payment method used at checkout.
Please note that shipping charges, if applicable, may not be refundable unless the return is due to a damaged or incorrect item.
Need Assistance?
For any questions related to delivery, returns, or exchanges, please reach out to our customer support team through the Contact Us page. We’re always happy to help.
FAQs
Once your order is shipped, you’ll receive a confirmation email with tracking details. Most orders are delivered within our standard delivery timeframe. If your order hasn’t arrived yet, please check the tracking link first. If it still shows delayed or unclear, feel free to contact our support team with your order number and we’ll be happy to assist you.
Deliveries are generally not made on public holidays. Orders placed during public holidays will be processed on the next working day, which may slightly extend the delivery timeline.
We deliver to most postcodes across the country. To confirm availability for your specific location, simply enter your postcode at checkout or contact our customer support team for quick assistance.
Next-day delivery is available on selected products and locations only. Availability depends on product type, stock status, and delivery address. You’ll see the next-day delivery option at checkout if your order qualifies.
In most cases, a signature is not required. However, for high-value or fragile items, a signature may be requested to ensure safe delivery. If no one is available, the courier may reschedule or leave instructions for re-delivery.
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