FAQ

1.How long are shipping times?


We work with suppliers around the world to source high-quality products. Our suppliers typically ship items within one to five days of receiving an order. From that point usually it takes 7- 14 days for items to arrive. Due to additional health measures taken by our fulfillment partners as a result of COVID-19 delivery can take longer than usual.  
As soon as products ships, you'll receive a tracking number that will let you keep tabs of where your order is at all times.
For any questions or assistance please email info@innoveko.com


2. Where can Innoveko be shipped?

We ship internationally.


3. What's your return and exchange policy?

 

We have a 14-day return policy, which means if you’re not happy with your purchase let us know within 14 days of receiving your item and we'll return your money back.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@innoveko.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@innoveko.com.
*Return shipping should be covered by the customer.


Can I cancel my order?


We offer cancellations before your order has been processed and confirmation email is sent with a confirmed order number


What happens if I receive the wrong item?


If there’s an issue with your order -- if it’s wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund or exchange. 

For any questions or assistance please email info@innoveko.com